How to contact us
We're here for you.
The reliable provision of energy, local public transport, housing & recreational amenities is our daily concern. Please feel free to contact us.
Noticed a malfunction? 24-hour emergency maintenance service
Whenever you need help quickly: Our emergency maintenance service is there for you all around the clock.
| for district heating and electricity | call | 03641 688-888 |
| for gas | call |
| jenawohnen-tenants | call | 03641 884-488 |
| for district heating and electricity | call | 03641 688-888 |
| for gas | call | 0800 0688 886 |
| for district heating and gas | call | 03641 688-888 |
| for district heating and sewerage | call | 03641 688-888 |
| jenawohnen-tenants | call | 03641 884-488 |
| for electricity | call | 03641 688-888 |
| for gas | call | 0800 0688 886 |
Power outage
Here you can find the latest news regarding supply disruptions on the network operator side.
Should you notice the smell of gas
- Remain calm!
- Avoid open fires (such as candles, lighters, cigarettes)!
- Do not use electrical devices, switches, plugs, door bells or telephones!
- Open windows as well as doors and thus allow air to pass through!
- Close all gas pipes and the main isolating valve!
- Warn your flatmates and neighbours (knock at their door! - do not ring the bell) and leave the house immediately!
- Immediately contact and inform the 24-hour emergency maintenance service of the Stadtwerke at 0800 0688 886!
- Attention: Take the phone call outside of the house!
- Please inform us even about a slight smell of gas in your house or any gas smell you might notice on the street! There are no costs for false alarms.
The radiator and water remain cold and the house is supplied with district heating
- Check your thermostatic valve and turn it one notch higher. However, please be aware that buildings are usually not heated when the outside temperature is above 18°C.
- Should your radiator remain cold, please inform your property manager about the issue. jenawohnen-tenants please call 03641 884-488.
- In case of a heating failure in buildings in which heating service is provided by the Stadtwerke Energie please directly inform the 24-hour emergency maintenance service of the Stadtwerke Jena Netze at 03641 688-888.
Pipeline information
Everything under one roof:
At our Stadtwerke customer service center in the Saalstraße 8a, we offer you a comprehensive service and a personal consultation regarding all products and services by the Stadtwerke companies.