We are here for you. Here is how you can contact us.
Do you have questions regarding your current energy contracts or do you want to receive more information about our products? Or do you want to sign an electricity / natural gas contract? Our customer service as well as our customer consultants are more than happy to help you with any concern you might have.
This is how you can reach us
person In the service center
Our service centers in the Saalstraße 8a in Jena and in the Breiten Straße 11 in Pößneck are open for you. For now, the service center in the Rudolstädter Straße 39 in Jena will remain closed for customers.
| in Jena | on weekdays 8 am - 6 pm | on Saturdays 9 am - 2 pm |
|
in Pößneck |
Mo 9 am - 3 pm | Tue/Thu 9 am - 6 pm | Wed 9 am - 2 pm | Fr 9 am - 1 pm |
We have moved!
The service center in the Grietgasse Jena has moved. From now on you will find us in the Stadtwerke Jena customer service center in the Saalstraße 8a.
Do you want a personal consultation in our new customer service center in Jena? Then you can book your appointment here:
phone Over the phone
Our service employees are there for you from Monday to Friday from 8 am to 6 pm.
Phone number: 03641 688-366
Convinced by quality
Our free callback service
We'll call you whenever it suits you best!
Arrange a phone call with one of our service employees. You can either request an immediate callback or request being called back at a later time. Please be aware that our immediate callback service is only available during our opening hours.
Book an immediate callback
Immediate callbackCall back at a later date
Appointment callback
language Online
Information about our productsYou can find an overview of our products as well as all the important details on our websites for |
Conclude a contractDo you want to conclude an electricity or natural gas contract? You can do this easily online using our price calculator. |
Everything regarding your contractIn our customer portal you can report your meter readings, view your invoices, adjust advanced payments and do many more things all around the clock. |
Report meter readingsYou can report your meter readings easily online. |
chat Via chat
Do you want to receive the appropriate answers to your questions fast? Then it is best to use our Chatbot. For that, the only thing you have to do is click on the symbol at the bottom right. There you will get information about the products and services offered by the Stadtwerke Energie.
email Via email
Send us your questions and wishes via mail:
email kundenservice@stadtwerke-jena.de
Alternatively, you are also more than welcome to use our contact form.
Contact form →
Your personal contact person can be reached via the usual contact possibilities.
Alternatively, you can send us an email: