Tenant support, offers of assistance & more
Do you have a question regarding your rental agreement, want to report a damage, are looking for a specific form or would like to inform yourself about our offers? Then you have come to the right place.
Please feel free to use our form "report damage" for reporting damages and necessary repairs.
We support our tenants who found themselves in challenging life situations or financial hardship. Therefore, we would like to inform you about projects of ours, such as wohnenplus, WoX or the Wohnschirm.
Moreover, we would like to invite you to get to know our Mietertreff as well as our "Kreatives Baubüro" in Lobeda.
Find your contact person
Caretaker finder
Here you will find the contact details of the contact person responsible for your property.
Our service centers
Are you looking for an apartment, do you want to sign your lease or do you have a concern regarding your existing apartment? Then please feel free to book an appointment online.
Depending on your residential district, you will find the right contact person for you either at the Stadtwerke customer service center in the city center, in Lobeda, in Winzerla or in Blankenhain.
Tenant support
at the Stadtwerke Jena customer service center
Saalstraße 8a, 07743 Jena
Phone 03641 884-400
Mail stadtmitte@
Office hours:
Tuesday 8 am - 12 pm
Thursday 2 pm - 6 pm
Availability via phone:
Monday to Thursday 9 am - 5 pm
Friday 9 am - 2 pm
Tenant support
at the service center Lobeda
Matthias-Domaschk-Straße 1, 07747 Jena
Phone 03641 884-400
Mail lobeda@jenawohnen.de
Office hours:
Tuesday 8 am - 12 pm
Thursday 2 pm - 6 pm
Availability via phone :
Monday to Thursday 9 am to 5 pm
Friday 9 am to 2 pm
Tenant support
at the service center Winzerla
Anna-Siemsen-Straße 21, 07745 Jena
Phone 03641 884-400
Mail winzerla@jenawohnen.de
Office hours:
Tuesday 2 pm - 6 pm
Thursday 8 am - 12 pm
Availability via phone:
Monday to Thursday 9 am - 5 pm
Friday 9 am - 2 pm
Tenant support
at the service center Blankenhain
Rudolstädter Straße, 99444 Blankenhain
Phone 03641 884-421
Mail blankenhain@jenawohnen.de
Office hours:
Thursday 2 pm - 5 pm